Return Policy

Holiday Return Policy

We are committed to ensuring that your online holiday shopping experience remains hassle, stress and worry free. That's why we've implemented a special holiday policy for all orders placed during the holiday season. We know that buying gifts comes with unknowns so we're extending our returns eligibility specifically for the holiday season!

All orders placed between November 28, 2016 and December 25, 2016 may be returned up until January 31, 2017.

This means that whoever you're buying a gift for will have more than enough time to make sure that they are completely satisfied with the item(s) they receive.

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Your satisfaction and customer experience are our top priority. If you're not satisfied with your order, follow the instructions below within 30 days of receiving your order and our customer care team will do their best to address your concerns as quickly as possible.  Because this is one of the most generous return policies in the industry, any return requests initiated 30 days after an order is received will be strictly denied.

Requesting a Return

  • Submit your return request within 30 days of receiving your order through our return center.
  • Our customer care team will review your request and issue a Return Merchandise Authorization (RMA) number via email.
  • You will be emailed a pre-paid UPS return shipping label along with instructions for returning your item(s) to our fulfillment center.
  • Item(s) must be shipped back within 10 days of receiving an RMA number. Item(s) received later than 10 days are subject to a 20% restocking fee.
  • Returns sent back without an RMA number are subject to a 20% restocking fee.
  • Pro Series and custom covers are non-returnable.
  • To qualify for our Sure-Fit Guarantee , all return requests must be accompanied by a photo.
  • Returns which do not qualify for our Sure-Fit Guarantee are subject to a 20% restocking fee and the return shipping cost.
  • Returned items must be in new, unused, and re-sellable condition. Dirty items are subject to a 20% restocking fee.
  • Returns that have not shipped within 15 days of the issuance of an RMA may be cancelled, and future returns may be denied. 
  • Once the item(s) are received and inspected by our warehouse, your refund will be issued less any applicable return shipping or restocking fees.
  • You will receive an email confirmation once we have processed your refund, which will be issued to the original method of payment.

Requesting an Exchange

  • Submit your exchange request within 30 days of receiving your order through our return center
  • Our customer care team will review your request and issue a Return Merchandise Authorization (RMA) number via email.
  • You will be emailed a pre-paid UPS return shipping label along with instructions for returning your item(s) to our fulfillment center.
  • As soon as we receive notification from UPS that your return shipment is in transit, our fulfillment center will ship your replacement item.
  • If we cannot offer an exchange, you will automatically be given a refund which will be issued to the original method of payment.

Damaged Upon Arrival

If your order arrives damaged or defective, visit our warranty policy for instructions on filing a warranty claim within 30 days of receiving your order.
 

Cancellations & Changes


We want you to have complete satisfaction with your order.  If for any reason you change your mind or need to cancel your order, please contact us immediately.  All orders that are cancelled before the order has shipped will receive a full refund.  Because we rush your orders out of our warehouse as quickly as possible, we do charge a 20% cancellation fee for all cancellation requests received after the order has shipped.

Should you need to change your shipping information, please contact us as soon as possible.  We will gladly resolve this with the specified carrier, however, a $15 address change fee will apply to all orders that have already shipped.  If the item has not yet shipped, no charges will apply.

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